Once a package is on its way via standard shipping, it will typically arrive within 1 to 5 business days.

Our delivery time is estimated to be 3 business days. Your package is shipped within 24 hours after placing your order, and is usually delivered within 2 working days.

Usually we ship out with DHL. We deliver directly to your home, however if you are not present at the appointed delivery time, the package will be deposited in a relay point. The address of the relay point will be communicated via email by the carrier.

How much are delivery charges? 

We calculate $9.99 for orders from $1 - $29.99.

Shipping is free with orders over $30.

Once you are filling out payment information, you have the possibility to check "Use a different billing address", and thus you can enter your billing information there. Once your order is validated, the billing address cannot be changed.

We invite you to wait one more day ;) and to check with your neighbors or your building watchman if a third person did not receive the package for you.If you are still unable to locate your package, it is possible that it was dropped off at a relay point. Do not hesitate to contact the carrier and to tell us if the return is not satisfactory.

Is it possible to return an order? / How do I return an item?

The return of items is possible up to 14 days after the receipt of the order. The costs of return-shipping your product are at your own expense and must follow the following conditions:

1- Make sure that the products are in perfect condition for resale (always packed).

2- Make sure that they are carefully packed for transport. You can reuse the original packaging. You will also find the return label.

3- Send us your return to the following address, indicating your order number and the reason for your return:

Return To:

Chefclub Returns

1135 Auto Center Dr.

Ontario  CA 91761

It is important to follow the evolution and the process of your return, we advise to have a follow-up in case of litigation. Once the products are received, after verification by our teams, we will proceed with the refund. 

Is it possible to exchange an order?

Exchanges are currently not possible. Contact us to proceed with a return and reorder. 

If you have a doubt or a question about an item?

Once the returned products are received, we proceed with the refund. The refund is effective within 3 to 5 working days depending on the banking institution.

We accept visa cards, master cards and paypal.

We are working on a possibility to offer you this service soon.

Yes, just include the contact information of the person you wish to send it to in the shipping information, prior to payment of your order. Currently, we do not have the option to include a card or suitable gift wrap. That's still up to Santa to figure out!

Chefclub measuring cups

Chefclub measuring cups are made of non-toxic silicone and polypropylene plastic. They are freezer and microwave safe in 30 second increments. Be careful, our little characters must absolutely stay away from the oven!

The cups are dishwasher safe, but we recommend avoiding repeated washing, in order to preserve the characters from being damaged. 

Chefclub Kids utensils

The mini utensils are designed to resist high temperatures!

The silicone heads of the mini utensils are removable and

Chefclub Kids Linen

The apron is made of 100% cotton. We recommend washing at 30° in the machine. Ironing is possible at medium temperature. Do not tumble dry, do not bleach and do not dry clean. 

The baking mat

The cooking mat is made of fiberglass, which distributes the heat evenly, and silicone, which prevents food from sticking to the surface of the mat. The maintenance of the mat is very simple, it is dishwasher safe.

How do you know when a product will be back in stock or when something new has arrived?

You just have to go on the product sheet of the article and to indicate your e-mail address in the "soon available" insert, so you will receive by e-mail an alert informing you of the release or the return of the product.dishwasher safe. However, we recommend hand washing the bamboo handles. 

They are made without BPA or any other toxic plastic.

Chefclub baking utensils

The XXL and Mini-Madeleine molds are made of silicone and a steel frame. They can be used in traditional and microwave ovens, in the refrigerator and in the freezer. For cleaning, the molds are dishwasher safe!

The baking mat is made of fiberglass and silicone. It can be cleaned with a sponge or in the dishwasher. Please note that you should not cut your creations directly on the mat as this could scratch it!

Chefclub Kids Linen

The apron is made of 100% cotton. We recommend washing at 30° in the machine. Ironing is possible at medium temperature. Do not tumble dry, do not bleach and do not dry clean. 

The baking mat

The cooking mat is made of fiberglass, which distributes the heat evenly, and silicone, which prevents food from sticking to the surface of the mat. The maintenance of the mat is very simple, it is dishwasher safe.

How do you know when a product will be back in stock or when something new has arrived?

You just have to go on the product sheet of the article and to indicate your e-mail address in the "soon available" insert, so you will receive by e-mail an alert informing you of the release or the return of the product.

Our products are available on our website: https://shop-us.chefclub.tv/. We are also available on Amazon.

To take advantage of our unlimited recipes on our application, there are two subscriptions available without commitment:

an annual subscription of $17,99, paid in a single installment, or $1,99/month

To cancel your subscription on our website, you must follow the steps below:

Log in to your account

Go to "my profile

Click on "cancel my subscription".

 To cancel your subscription on the application, you must follow the following links on your phone:

* If you are on iPhone: https://support.apple.com/en-us/HT202039

* If you are on Android : https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en